I believe that amazing experiences are built on a deep understanding of people and what they really do.

Explore how I've built great experiences by selecting a case study from the menu or the images below.

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Informing Mobile Strategy With An In-Depth Ethnographic Approach
Informing Mobile Strategy With An In-Depth Ethnographic Approach
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Mobile Renters Insurance Quote And Buy Experience
Mobile Renters Insurance Quote And Buy Experience
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Visualizing The Future Of Customer Support For A Fortune 500 Technology Company
Visualizing The Future Of Customer Support For A Fortune 500 Technology Company
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Immersing The Team In the Resort Guest Experience
Immersing The Team In the Resort Guest Experience
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Combating Housing Discrimination With Guerrilla Usability
Combating Housing Discrimination With Guerrilla Usability
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Mixed-Methods Primary Research Delivers Brand Insights
Mixed-Methods Primary Research Delivers Brand Insights
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Global Customer Engagement Strategy Workshop
Global Customer Engagement Strategy Workshop
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Simplifying Complex Email Subscriptions
Simplifying Complex Email Subscriptions
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International Usability Testing Reveals A Need For User-Centered Design
International Usability Testing Reveals A Need For User-Centered Design
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Complete Web Re-Design For A Major Radio Station
Complete Web Re-Design For A Major Radio Station
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Content Strategy Powers A Sales And Marketing-Focused Web Redesign For A Growing Startup
Content Strategy Powers A Sales And Marketing-Focused Web Redesign For A Growing Startup
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Smarter 404 Pages
Smarter 404 Pages
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Uncovering Patterns Of Behavior Among Community Users
Uncovering Patterns Of Behavior Among Community Users
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