• About
  • Contact
  • Blog
  • Informing Mobile Strategy With An In-Depth Ethnographic Approach
  • Immersing The Team In The Resort Guest Experience
  • Content Strategy Powers A Sales And Marketing-Focused Web Redesign For A Growing Startup
  • Mixed-Methods Primary Research Delivers Brand Insights
  • Uncovering Patterns Of Behavior Among Community Users
  • Global Customer Engagement Strategy Workshop
  • Visualizing The Future Of Customer Support For A Fortune 500 Technology Company
  • Mobile Renters Insurance Quote And Buy Experience
  • International Usability Testing Reveals A Need For User-Centered Design
  • Combating Housing Discrimination With Guerrilla Usability
  • Complete Web Redesign For A Major Radio Station
  • Simplifying Complex Email Subscriptions
  • Smarter 404 Pages
  • Menu

Matt Baline

Customer Experience Anthropologist
  • About
  • Contact
  • Blog
  • Informing Mobile Strategy With An In-Depth Ethnographic Approach
  • Immersing The Team In The Resort Guest Experience
  • Content Strategy Powers A Sales And Marketing-Focused Web Redesign For A Growing Startup
  • Mixed-Methods Primary Research Delivers Brand Insights
  • Uncovering Patterns Of Behavior Among Community Users
  • Global Customer Engagement Strategy Workshop
  • Visualizing The Future Of Customer Support For A Fortune 500 Technology Company
  • Mobile Renters Insurance Quote And Buy Experience
  • International Usability Testing Reveals A Need For User-Centered Design
  • Combating Housing Discrimination With Guerrilla Usability
  • Complete Web Redesign For A Major Radio Station
  • Simplifying Complex Email Subscriptions
  • Smarter 404 Pages
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